Terms & Conditions
Last updated: 17 August 2026
Welcome to Inner Trinity
These Terms govern your use of our website, digital products, Discovery Calls and Private Mentoring. By purchasing or entering into an agreement with us, you accept these Terms. Please read them carefully.
Your mandatory statutory consumer rights remain unaffected.
1. About Inner Trinity
Inner Trinity is a wellbeing and personal development business operated by Elizangela Lopes, trading as Inner Trinity.
“We”, “us” and “our” refer to Elizangela Lopes.
Email: contact@byelizlopez.com
Business address: 68 Cornhill, London, EC3V 3QX, United Kingdom.
2. Eligibility
You must be at least 18, provide accurate information and have legal capacity to enter into an agreement. We may decline or cancel bookings where these requirements are not met.
3. Health & Wellness Disclaimer
Inner Trinity is an educational wellbeing and personal development method centred on Body, Mind and Soul.
Our content and services may explore nutrition, supplements, fasting, exercise, sleep, habits, emotional wellbeing, relationships, identity, values and purpose.
They do not constitute medical, dietetic, psychological, psychiatric or other regulated healthcare advice, diagnosis, treatment or prescription.
Private Mentoring is not psychotherapy, counselling or medical care and does not establish a regulated healthcare professional relationship.
Consult qualified professionals before changing medication, supplementation or treatment. Emotional discussions remain educational, not clinical assessments.
See our Health & Wellness Disclaimer.
4. Personal Responsibility
You remain responsible for your health, decisions and actions. Individual responses to wellbeing practices vary, and certain practices carry risks.
Seek professional advice before significant health or lifestyle changes. Never replace prescribed treatment solely with Inner Trinity information.
Mentoring is voluntary and supports independent decisions.
Seek appropriate professional assistance for concerning symptoms. In emergencies, contact emergency services. Inner Trinity provides no crisis or emergency support.
5. No Guarantee of Results
Results vary according to personal circumstances, health, participation and decisions.
We cannot guarantee specific health, emotional, relationship, financial, professional or personal development outcomes.
Testimonials and examples illustrate individual experiences, not promised results.
Contractually binding representations and mandatory consumer rights remain unaffected.
6. Digital Products and Intellectual Property
The Inner Trinity Collection and its Body, Mind and Soul volumes are supplied as PDFs unless otherwise stated.
Purchases grant a personal, non-exclusive, non-transferable licence, not ownership of intellectual property.
Without written permission, you must not:
* Share, reproduce, distribute or commercially exploit purchased materials.
* Upload them to public platforms or databases.
* Sell, sublicense, translate or commercially adapt them.
* Remove ownership notices or claim our work as your own.
* Use them to train AI systems, datasets or competing products.
Lawful quotation, review, criticism and other legally permitted uses remain allowed.
7. Digital Content Cancellation
Digital content may be available immediately after purchase.
Where you expressly request immediate supply and acknowledge losing your cancellation right, that right ends when supply begins, subject to applicable law.
Without legally required consent or acknowledgement, statutory cancellation rights remain.
Required confirmations will be provided as prescribed by law.
Your rights concerning faulty, unsuitable or incorrectly described digital content remain unaffected.
8. Digital Delivery
Digital books are supplied as PDFs. You need compatible software, a device and internet access where necessary.
We will take reasonable steps to provide access. Report genuine technical problems to contact@byelizlopez.com.
We will investigate and provide appropriate remedies where required. We are not responsible for issues solely caused by your equipment, connection or circumstances beyond our control.
9. Digital Product Contracts
Placing an order constitutes an offer to purchase. A binding contract begins when we accept and confirm your order.
If we cannot fulfil an order, payments received will be refunded as appropriate.
10. Private Mentoring
Private Mentoring is a personalised development programme based on the Inner Trinity Method.
Unless otherwise agreed in writing, it lasts approximately three months and includes:
* 12 individual sessions, normally weekly.
* 11 sessions of approximately 60 minutes.
* A final integration session of approximately 90 minutes.
* A Personal Direction Map.
* Relevant messaging support between sessions.
The final session focuses on reflection, progress, integration and next steps.
Specific written arrangements agreed before enrolment form part of your contract.
11. Session Format
Sessions take place online or in person by agreement. In-person sessions are normally limited to London.
Formats may change by mutual agreement. For online sessions, you must provide a suitable device, connection and private environment.
12. Discovery Calls
A Discovery Call is an introductory conversation of approximately 30 minutes to discuss your goals, questions and suitability for mentoring.
It does not guarantee acceptance or establish an ongoing mentoring relationship.
We may decline applications where mentoring is unsuitable, outside our scope, unsafe, ineffective or presents a conflict of interest.
13. Mentoring Fees
Before enrolment or payment, we will provide a written offer outlining the total fee, applicable taxes, payment terms and essential programme details.
You may review the offer before deciding whether to proceed.
14. Mentoring Agreement
A binding agreement begins when you accept our written offer and we confirm your place in writing.
Unless otherwise agreed, our confirmation date is the contract date.
These Terms and agreed written arrangements form your contract.
15. Collaborative Mentoring
Mentoring requires active participation. Questions, exercises, reflections and suggestions support independent decision-making.
You remain responsible for your choices, actions and consequences.
16. Messaging and Professional Boundaries
Messaging support covers relevant mentoring matters during Monday–Friday, 09:00–17:00 UK time, excluding public holidays.
Responses depend on availability and are not immediate or guaranteed outside working hours.
Support is neither continuous nor an emergency service. Matters outside our scope may require qualified professional assistance.
17. Confidentiality
We take reasonable steps to protect information shared during mentoring.
Disclosure may occur where legally required, necessary to protect legal rights, obtain confidential professional advice or address serious safety risks where legally permitted.
Disclosures will be limited where reasonably possible. Personal data is handled under our Privacy Policy.
18. Session Recording
Neither party may record, transcribe or capture sessions without mutual prior agreement, except where permitted or required by law.
Authorised recordings remain subject to privacy, confidentiality and intellectual-property protections.
19. Digital Product Payments
Prices, applicable taxes and mandatory charges are disclosed before purchase.
You agree to pay the checkout price using the available payment methods.
20. Mentoring Payment Plans
Any instalment plan and total programme fee will be agreed before enrolment.
Instalments divide the agreed fee and do not create a monthly subscription unless expressly agreed.
Outstanding amounts and cancellation consequences remain subject to Section 26, statutory rights and applicable law.
21. Failed Payments
We may notify you of overdue payments and allow reasonable time to resolve them.
Future services may be suspended after reasonable notice where fair and lawful.
No disproportionate penalties will be imposed.
22. Statutory Service Cancellation
Where applicable, distance-service contracts generally carry a 14-day statutory cancellation period starting the day after the contract is entered into.
You may expressly request that mentoring begins during this period.
If you subsequently cancel, lawful proportionate charges may apply for services already provided.
Cancellation rights may end following full performance only when the applicable legal requirements, including necessary requests and acknowledgements, are satisfied.
Statutory rights remain unaffected.
23. Exercising Cancellation Rights
Where a statutory cancellation right applies, notify us clearly by email or post:
Email: contact@byelizlopez.com
Address: 68 Cornhill, London, EC3V 3QX, United Kingdom.
You may use our Model Cancellation Form, but it is not mandatory.
Statutory refunds will follow applicable legal requirements.
24. Rescheduling Sessions
Please provide at least 24 hours’ notice when rescheduling.
We will reasonably attempt to offer another available time.
Late cancellations, missed sessions or requests made with less than 24 hours’ notice may count as used where fair and reasonable.
Genuine emergencies will be considered appropriately. Repeated rescheduling may disrupt programme continuity.
25. Rescheduling by Us
We will provide reasonable notice and offer an alternative time.
Sessions we cancel will not count as used.
Where significant services cannot be provided, applicable remedies remain available.
26. Ending Private Mentoring
Either party may raise concerns about continuing the programme.
We may suspend or terminate mentoring for serious breaches, inappropriate conduct, misuse of boundaries, unresolved non-payment, safety concerns, conflicts of interest, unsuitable needs or circumstances beyond reasonable control.
Where we terminate without fault on your part, undelivered services will be addressed fairly.
After statutory cancellation periods, any refund or remaining payment depends on services provided, reasonable commitments, actual losses and applicable law.
We will not impose disproportionate charges or retain unjustified payments.
Your statutory rights remain unaffected.
27. Programme Extensions
Extensions are optional and require mutual agreement on duration, price and arrangements.
There is no automatic renewal unless expressly agreed beforehand.
28. Intellectual Property
Our website, method, collection, mentoring materials, frameworks, images, videos, branding and original content belong to Elizangela Lopes, trading as Inner Trinity, or are appropriately licensed.
They are protected by intellectual-property law.
Access or purchase does not transfer ownership. Mentoring materials are for personal use unless otherwise authorised.
Section 6 restrictions apply where relevant.
29. Website Content
We prepare content with reasonable care, but general information may change and cannot address every personal circumstance.
It does not replace appropriate professional advice.
We may update content without retrospectively removing existing contractual or statutory rights.
30. Third-Party Services
We may use external providers for payments, scheduling, hosting, communication and other services.
Their own terms and privacy policies may apply.
We are not responsible for independent third-party matters beyond our reasonable control, except where the law makes us responsible.
31. Acceptable Website Use
You must not misuse the website through unlawful activity, fraud, unauthorised access, malware, interference, impersonation, rights infringement or unauthorised commercial exploitation of protected content.
We may take reasonable, proportionate protective measures.
32. Liability and Consumer Rights
We provide services with reasonable care and skill and digital products in accordance with applicable statutory standards.
Nothing excludes liability for negligence causing death or personal injury, fraud, fraudulent misrepresentation or other legally non-excludable liabilities.
Subject to those protections, we are not responsible for losses arising solely from your independent decisions, inaccurate information you provide, failure to seek appropriate professional advice, misuse of materials or events beyond our reasonable control.
We do not accept liability for business losses outside a consumer transaction that were not reasonably contemplated.
Statutory rights remain unaffected.
33. Events Beyond Our Control
We are not responsible for delays or failures genuinely beyond our reasonable control, including serious illness, major technical failures, natural disasters or government restrictions.
We will reasonably communicate disruptions and minimise their impact.
Applicable rights to refunds, alternatives or other remedies remain.
34. Electronic Communications
Contractual notices and confirmations may be sent by email.
You must maintain a valid email address, notify us of changes during ongoing agreements and reasonably check spam folders.
35. Complaints
Send concerns to contact@byelizlopez.com.
We aim to investigate and respond fairly and in good faith.
Your statutory rights and available dispute-resolution options remain unaffected.
36. Privacy
Personal information is processed under our Privacy Policy and applicable data-protection law.
Please review the Privacy Policy before submitting information or participating in mentoring.
37. Changes to These Terms
We may update these Terms for legitimate business, service or legal reasons.
Existing agreements generally remain governed by the version accepted when formed, unless changes are required by law or mutually agreed.
Updates will not retrospectively remove existing rights.
The current version and revision date will appear on this website.
38. Severability
Unlawful or unenforceable provisions will be modified or removed only as necessary. Remaining provisions continue where legally permitted.
39. No Waiver
Failure to enforce a right immediately does not waive it. Waiver on one occasion does not automatically apply to another.
40. Entire Agreement
These Terms, relevant pre-contract information, written mentoring offers and incorporated policies form the contractual basis of your purchase or engagement.
Nothing excludes fraud liability, legally binding representations or mandatory consumer rights.
41. Governing Law
These Terms are governed by the laws of England and Wales.
Consumers elsewhere retain mandatory protections applicable to them where legally required, including rights to bring proceedings in an authorised court.
42. Contact
Inner Trinity
Elizangela Lopes trading as Inner Trinity
Email: contact@byelizlopez.com
Business address:
68 Cornhill
London, EC3V 3QX
United Kingdom