Privacy Policy
Last updated: 17 August 2026
Inner Trinity respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how personal information is collected, used, stored and shared when you visit this website, purchase digital products, make an enquiry, book a Discovery Call, participate in Private Mentoring or otherwise interact with Inner Trinity.
1. Who We Are
Inner Trinity is a wellbeing and personal development business operated by Elizangela Lopes, trading as Inner Trinity.
For the purposes of applicable UK data protection law, Elizangela Lopes trading as Inner Trinity is the controller of the personal information described in this Privacy Policy.
Contact
Email: contact@byelizlopez.com
Business correspondence address:
68 Cornhill
London
EC3V 3QX
United Kingdom
2. Personal Information We May Collect
Depending on how you interact with Inner Trinity, we may collect and process information including:
* your name;
* email address;
* telephone number;
* billing and transaction information;
* information provided when purchasing digital products;
* information submitted through website forms;
* information provided when booking a Discovery Call;
* appointment and scheduling information;
* communications you send to us;
* information relating to your participation in Private Mentoring;
* technical information relating to your use of the website;
* device, browser and approximate location information where collected automatically;
* cookie and similar technology information; and
* other information that you voluntarily choose to provide.
We aim to collect only information that is reasonably necessary for the relevant purpose.
3. Information Provided During Private Mentoring
Private Mentoring may involve conversations about personal circumstances, wellbeing, lifestyle, relationships, emotional experiences, values, goals, habits and other areas of your life.
You decide what information you wish to share during the mentoring process.
Some information voluntarily disclosed during Private Mentoring may constitute sensitive or special category personal data under applicable data protection law, particularly where it relates to physical or mental health, religious or philosophical beliefs, or other protected categories of information.
We do not require you to provide information that is unnecessary for the mentoring relationship.
Where special category personal data is processed, we will identify an appropriate lawful basis and an additional condition for processing as required by applicable data protection law.
Where appropriate, this may include your explicit consent.
You may withdraw consent to processing based on consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
4. How We Collect Personal Information
We may collect personal information directly from you when you:
* purchase an Inner Trinity digital product;
* complete a website form;
* contact us by email or another communication channel;
* book or attend a Discovery Call;
* apply for or participate in Private Mentoring;
* make a payment;
* communicate with us between mentoring sessions;
* subscribe to communications where available; or
* otherwise provide information voluntarily.
Certain technical information may also be collected automatically through the website, cookies and similar technologies.
We may receive limited personal information from service providers involved in operating the website, processing payments, scheduling appointments or providing other services on our behalf.
5. How We Use Your Personal Information
We may use personal information to:
* provide and deliver products and services;
* process digital product purchases;
* provide access to purchased digital content;
* manage orders and payments;
* respond to questions and enquiries;
* arrange and manage Discovery Calls;
* assess and administer applications for Private Mentoring;
* provide Private Mentoring;
* schedule and manage mentoring sessions;
* communicate with you during an ongoing mentoring programme;
* provide between-session support;
* maintain appropriate business and financial records;
* provide customer support;
* investigate technical or service issues;
* manage cancellations, refunds or complaints;
* maintain the security and proper functioning of the website and our systems;
* comply with legal, tax, accounting and regulatory obligations;
* establish, exercise or defend legal rights;
* understand and improve our website, products and services where appropriate; and
* send marketing communications where permitted by law.
We will not use your personal information for purposes that are incompatible with those for which it was collected unless permitted or required by law.
6. Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract
We may process personal information where it is necessary to enter into or perform a contract with you.
This may include processing information required to:
* fulfil a digital product purchase;
* arrange and provide Private Mentoring;
* process payments;
* manage bookings; and
* communicate with you regarding products or services you have requested.
Legal Obligation
We may process information where necessary to comply with legal obligations, including tax, accounting, consumer protection or regulatory requirements.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms.
These interests may include:
* administering and protecting our business;
* maintaining website and information security;
* responding to enquiries;
* preventing misuse or fraud;
* maintaining appropriate business records; and
* establishing, exercising or defending legal rights.
Consent
Where required, we may rely on your consent.
This may apply, for example, to certain marketing communications, non-essential cookies or the processing of certain voluntarily provided special category information.
Where we rely on consent, you may withdraw it at any time.
7. Special Category Personal Data
Certain types of personal information receive additional protection under UK data protection law.
Special category personal data may include information concerning:
* physical or mental health;
* racial or ethnic origin;
* religious or philosophical beliefs;
* sexual orientation;
* sex life;
* political opinions;
* trade union membership;
* genetic information; or
* certain biometric information.
Inner Trinity does not ordinarily seek to collect these categories of information unless they are relevant and voluntarily disclosed in connection with Private Mentoring or another interaction with us.
Where we process special category information, we will do so only where an appropriate lawful basis and an applicable special category condition are available.
We will take reasonable steps to limit the collection, access and use of such information to what is necessary for the relevant purpose.
8. Digital Product Purchases and Payments
When you purchase an Inner Trinity digital product, information may be collected to process your order, payment and delivery.
Payment transactions may be processed by third-party payment providers.
We do not ordinarily receive or store your complete payment card details where those details are processed directly by an authorised payment provider.
We may receive transaction information such as your name, email address, payment status, amount paid, transaction reference and other information reasonably necessary to administer your purchase.
Payment providers process information according to their own privacy policies and legal obligations.
9. Discovery Calls and Appointment Scheduling
When you book a Discovery Call or another appointment, we may collect information including your name, email address, telephone number, appointment preferences and information that you choose to provide about the purpose of the call.
Appointment scheduling may be provided through Squarespace Scheduling, also known as Acuity Scheduling.
Information submitted through the scheduling system may therefore be processed by the relevant service provider in order to arrange and administer your appointment.
Please avoid including unnecessary sensitive information in appointment booking fields.
10. Private Mentoring Records and Communications
During Private Mentoring, we may maintain limited records reasonably necessary to provide the service, support continuity between sessions and manage the mentoring relationship.
These may include:
* scheduling information;
* administrative records;
* communications;
* Personal Direction Map information;
* limited session notes or reflections where reasonably necessary; and
* information voluntarily provided by you during the mentoring process.
We aim to avoid collecting or retaining excessive information.
Private Mentoring information is treated as confidential, subject to the circumstances described in our Terms & Conditions and applicable law.
11. Contact Forms and Enquiries
When you contact Inner Trinity through a website form, email or other communication method, we may process the information you provide in order to respond to your enquiry and maintain an appropriate record of the communication.
Please provide only information that is relevant to your enquiry.
12. Email Communications
We may use your email address to send communications relating to:
* purchases;
* bookings;
* Private Mentoring;
* customer service;
* contractual information;
* important changes affecting products or services; and
* other communications reasonably necessary for our relationship with you.
Where we send promotional or marketing communications, we will do so in accordance with applicable data protection and electronic communications law.
Where required, we will obtain consent before sending marketing communications.
You may unsubscribe from marketing communications at any time using the unsubscribe method provided or by contacting us.
Stopping marketing communications will not prevent us from sending necessary transactional or service-related communications.
13. Squarespace and Other Service Providers
The Inner Trinity website is operated using Squarespace.
We may also use third-party providers for functions including:
* website hosting;
* appointment scheduling;
* payment processing;
* email;
* video conferencing;
* cloud storage;
* analytics;
* website security; and
* other administrative or technical services.
These providers may process personal information on our behalf or, in some circumstances, as independent controllers.
We provide service providers only with information reasonably necessary for the service they perform and expect them to handle personal information in accordance with applicable law and their contractual obligations.
14. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small files or technologies used to store or access information on your device.
Some cookies are necessary for the website to function properly.
Other cookies or similar technologies may be used for purposes such as:
* analytics;
* measuring website performance;
* remembering preferences; or
* understanding how visitors interact with the website.
Where consent is required by law, non-essential cookies or similar technologies will not be used until you have made an appropriate choice.
You should be given the ability to accept or reject non-essential cookies where required.
You may also be able to manage your cookie preferences through the website’s cookie settings.
Further information may be provided through our cookie banner or cookie settings.
15. Analytics
Where analytics services are enabled, we may receive information about how visitors use the website.
This information may include:
* pages viewed;
* approximate geographic information;
* device and browser information;
* traffic sources;
* interactions with website content; and
* technical information relating to website performance.
Where analytics involves non-essential cookies or similar technologies, they will be used subject to applicable consent requirements.
Analytics information is used to understand website performance and improve the visitor experience.
16. Who We May Share Personal Information With
We may share personal information where reasonably necessary with service providers involved in operating Inner Trinity, including providers of:
* website hosting and website services;
* appointment scheduling;
* payment processing;
* email and communications;
* video conferencing;
* cloud storage;
* accounting or bookkeeping;
* professional legal or regulatory advice; and
* website security and technical support.
We may also disclose information:
* where required by law;
* in response to a lawful request, court order or regulatory requirement;
* where reasonably necessary to establish, exercise or defend legal rights;
* where necessary to protect the security of our systems or users; or
* in other circumstances permitted or required by law.
We do not sell personal information to advertisers.
17. International Data Transfers
Some service providers used by Inner Trinity may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate lawful transfer mechanism or safeguard is available where required by UK data protection law.
Depending on the circumstances, this may include:
* an adequacy regulation;
* recognised contractual safeguards;
* the UK International Data Transfer Agreement;
* the UK Addendum to approved standard contractual clauses; or
* another lawful transfer mechanism.
Further information about relevant safeguards may be requested by contacting us.
18. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, tax, accounting, contractual and dispute-resolution requirements.
Retention periods may vary depending on the type of information and the purpose for which it is used.
Factors we consider include:
* the nature and sensitivity of the information;
* the purpose for which it was collected;
* whether the information remains necessary for an ongoing service or relationship;
* legal and accounting requirements;
* limitation periods for potential legal claims; and
* whether continued retention is necessary and proportionate.
When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymise or securely dispose of it.
19. Data Security
We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.
Access to personal information is limited where reasonably possible to those who need it for legitimate business purposes.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
20. Your Data Protection Rights
Depending on the circumstances and the lawful basis on which your information is processed, you may have rights including:
* the right to be informed about how your personal information is used;
* the right to request access to your personal information;
* the right to request correction of inaccurate or incomplete information;
* the right to request deletion of personal information in certain circumstances;
* the right to request restriction of processing in certain circumstances;
* the right to object to certain processing;
* the right to data portability where applicable;
* rights relating to certain automated decision-making; and
* the right to withdraw consent where processing is based on consent.
These rights are subject to applicable legal requirements and exemptions and may not apply in every circumstance.
To exercise a data protection right, contact:
We may need to verify your identity before responding to certain requests.
21. Your Right to Object
You have the right to object to certain processing of your personal information, including processing based on legitimate interests in appropriate circumstances.
You also have the right to object at any time to the use of your personal information for direct marketing.
If you wish to object, please contact:
22. Automated Decision-Making
Inner Trinity does not currently make decisions about individuals that produce legal or similarly significant effects based solely on automated processing.
If this changes, this Privacy Policy will be updated where required.
23. Children’s Privacy
Inner Trinity products and Private Mentoring are intended for adults aged 18 and over.
We do not knowingly offer Private Mentoring to children or intentionally collect personal information from children through those services.
If we become aware that personal information relating to a child has been collected in circumstances where it should not have been, we will take appropriate steps to address the matter.
24. Third-Party Websites
Our website may contain links to external websites or services.
Once you leave the Inner Trinity website, the privacy practices of those third parties are outside our control.
You should review the privacy information provided by the relevant third party before providing personal information to them.
25. Changes to This Privacy Policy
We may update this Privacy Policy where reasonably necessary to reflect changes in our services, business practices, technologies or legal obligations.
The current version will be published on the website and will display the date on which it was last updated.
Where a change materially affects how we use personal information, we will provide additional notice where required by law.
26. Complaints and the Information Commissioner’s Office
If you have a concern about how your personal information has been handled, we encourage you to contact us first so that we have an opportunity to address the matter.
Email: contact@byelizlopez.com
You also have the right to raise a concern with the Information Commissioner’s Office, the UK’s independent data protection regulator.
Information about making a data protection complaint is available through the ICO’s official website.
Nothing in this Privacy Policy affects your right to contact the ICO or exercise any other right available under applicable law.
27. Contact
For questions about this Privacy Policy or the way Inner Trinity handles personal information, please contact:
Inner Trinity
Elizangela Lopes trading as Inner Trinity
Email: contact@byelizlopez.com
Business correspondence address:
68 Cornhill
London
EC3V 3QX
United Kingdom